FAQ's

Why is my Practitioner calling me?

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Why do duplicate vouchers take so long to arrive?

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What is happening with my course during the COVID-19 pandemic?

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Why do I have a missed call from you?

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How can I be referred to your service?

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I can't sign up

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Why am I not eligible?

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Can I have a second set of vouchers in 12 months?

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Can I have a second set of vouchers after 12 months?

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I have signed up over a week ago but I haven't heard or RECEIVED anything

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Why have I RECEIVED a letter from you?

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Do I receive any further support in between sessions?

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I’ve received an email to book a health MOT. What does this consist of?

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What happens if I miss a session?

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Why am I not eligible?

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